Sri Lanka (LKR)EN

Complimentary shipping on all orders over LKR 300

Customer Care

Frequently Asked Questions

Quick answers to the questions we hear most. Cannot find what you are looking for? Get in touch and we will help directly.

Shipping is complimentary worldwide, with delivery typically within 3–5 business days of dispatch. See our Shipping & Delivery page for full details.
You may return most unworn items within 14 days of delivery for a full refund. Read the complete Return Policy for eligibility and steps.
Yes, we ship worldwide. Import duties and taxes, where applicable, are the responsibility of the recipient.
You will receive a tracking link by email once your order ships, and you can always view order status from your account.
We accept all major cards and local payment methods, processed securely through PayHere.
Yes. Payments are handled directly by PayHere. Your card details are never stored on our servers.
Our Size Guide covers clothing and footwear measurements. If you are still unsure, contact us and we will help you find the right fit.
No — guest checkout is available. Creating an account simply lets you save addresses, track orders, and build a wishlist for next time.
Contact us as soon as possible after ordering. If your order has not yet shipped, we will do our best to amend or cancel it. See Contact Us for the fastest way to reach us.
Every order is wrapped with signature presentation at no extra cost — no need to request it separately.

Questions? Reach us at info@sheli.online.

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