Privacy Policy

Information We Collect

We collect information you provide directly, including:

• Account details such as name, email address, and password
• Shipping and billing addresses saved to your account or entered at checkout
• Order history, wishlist selections, and customer service correspondence

We also collect limited technical information automatically, such as device type, browser, and pages visited, to keep the site secure and understand how it is used.

How We Use Your Information

We use the information above to:

• Process and fulfil orders, including shipping and returns
• Maintain your account, wishlist, and saved addresses
• Respond to customer service requests
• Send order confirmations and, where you have opted in, marketing communications
• Detect and prevent fraud, and keep the site secure

Payment Processing

Payments are processed by PayHere, a PCI-compliant payment provider. Card numbers and other sensitive payment details are entered directly with PayHere and are never stored on SHELI servers.

Cookies

We use essential cookies to keep you signed in, remember items in your bag, and maintain your theme preference. These are required for the site to function and are not used to track you across other websites.

Sharing Your Information

We do not sell your personal information. We share it only with the service providers needed to run the store — for example, payment processing, shipping carriers, and email delivery — and only to the extent required to provide those services.

Data Retention & Security

We retain account and order information for as long as your account is active, or as needed to meet legal and accounting obligations. Information in transit is protected with 256-bit encryption, and access to customer data is restricted to authorized personnel.

Your Rights

You may access, correct, or delete your account information at any time from your account settings. To request a copy of your data or full account deletion, contact us using the details below.

Children's Privacy

SHELI is not directed at children under 16, and we do not knowingly collect information from them.

Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by an updated date at the top of this page.