Customer Care
Shipping & Delivery
Every order is packed with care and insured from the moment it leaves us to the moment it reaches you.
Shipping Rates & Times
We offer complimentary worldwide shipping on every order, with delivery typically arriving within 3–5 business days of dispatch. Estimated delivery times may vary by destination and are not guaranteed.
Order Processing
Orders are processed within 1–2 business days before they ship. You will receive an email confirmation as soon as your order is placed, and a second email with tracking once it leaves our warehouse.
Tracking Your Order
Once your order ships, you can follow its progress from the tracking link in your shipping confirmation email, or from your order history.
Signature on Delivery
All shipments are insured and may require a signature upon delivery to ensure your order arrives safely.
International Orders
Import duties, taxes, and customs fees are not included in the item price or shipping cost. These charges are the responsibility of the recipient and vary by country.
Returns & Exchanges
Changed your mind? Our full return and exchange process, including the 14-day return window, is covered in our Return Policy.
Questions? Reach us at info@sheli.online.
Return to homepage