Return Policy

Return Window

You may return most items within 14 days of the delivery date for a full refund to your original payment method. The 14-day window begins the day your order is marked delivered.

Condition Requirements

To qualify for a return, items must be:

• Unworn, unwashed, and undamaged
• In their original packaging, with all tags still attached
• Free of makeup, perfume, or other transfer marks

We reserve the right to decline a return that does not meet these conditions and to send it back at the customer's expense.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Items marked Final Sale at the time of purchase
• Pierced jewelry and intimate apparel, for hygiene reasons
• Gift cards

How to Start a Return

Sign in to your account and select the order to return, or email info@sheli.online with the order number. We will confirm eligibility and send a prepaid return label. Please ship the return within 7 days of receiving the label.

Refunds

Once a return arrives and passes inspection, we will issue the refund to the original payment method within 5–10 business days. Original shipping charges are non-refundable, except where the return is due to our error or a faulty item.

Exchanges

Exchanges are subject to stock availability. If the requested size or colour is unavailable, we will process a refund instead. Contact us to arrange an exchange rather than placing a separate order.

Faulty or Incorrect Items

If an item arrives faulty, damaged, or different from what was ordered, please contact us within 48 hours of delivery with photos of the issue. We will cover return shipping and offer a full refund or replacement.